FAQs

FAQs

General Information

01

How Does Insurance Reimbursement Work?

You pay for your session at the time of treatment. We then issue a detailed receipt that you can submit to your insurance company for reimbursement. For exact requirements, it’s best to verify directly with your insurer.

03

Is a Physician’s Referral Required?

Physiotherapy is a direct-access services, meaning you can book an appointment without a doctor’s referral. That said, some extended health insurance plans may require a referral in order to approve reimbursement.

02

I Have Private Insurance — What Should I Expect?

Many insurance plans reimburse a large portion, or sometimes the full cost, of physiotherapy services. Coverage details vary, so we recommend confirming reimbursement rates and conditions directly with your insurance provider.

04

Which Forms of Payment Are Accepted?

Payment can be made by cash, e-transfer, debit card, or credit card (Visa and MasterCard).